30-Day Return Policy
We want you to feel confident trying New Pacific Skincare. If your order isn’t right for you, you may return it within 30 days of delivery for a refund.
Products must be returned in their original condition. Please note that a $10 restocking fee will be deducted from your total refund amount. Once we receive your return, your refund will be processed to the original form of payment.
If you have any questions or need help with a return, please reach out — we’re here to help: info@newpacificskincare.com
Returns FAQ
How long do I have to return my order?
You may request a return within 30 days of delivery.
Is there a return fee?
Yes, a $10 restocking fee is applied to all returns. This amount will be deducted from your final refund total.
Do I need to return an unused product?
Returned products should be in their original condition. If you’ve tried the product and it wasn’t right for you, please contact us and we’ll help you determine the best next step.
How do I start a return?
Simply email us at info@newpacificskincare.com with your order number and we’ll guide you through the return process.
When will I receive my refund?
Once your return is received and processed, refunds (minus the $10 restocking fee) are issued to the original form of payment. Processing times may vary depending on your bank.
Are return shipping costs covered?
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Can I return items purchased through Amazon or another retailer?
Orders placed through Amazon or other authorized retailers must be returned through the original place of purchase, in accordance with their return policies.